The Meteor UK Roaming Product, EU Data Roaming Cap and General Roaming for Bill Pay and Pay As You Go Customers
(to be read in conjunction with Meteor's General Terms and Conditions)
Definitions
Customer/s - the individual or entity that has subscribed to a Meteor Bill Pay or Pay As You Go product .
Ireland - The 26 counties that comprise Ireland, excluding Northern Ireland.
Pay As You Go Customer / s - a Customer who is billed for use of the Services after the Services have been used.
Pay As You Go Customer /s - a Customer who purchases call credit in advance of using the Services.
Product - the Meteor UK Roaming Product to which these terms and conditions apply
Roam/Roaming - An optional service that allows a Customer use a Meteor phone on foreign operators' networks - in this case specifically in the UK
Services - The mobile telephony services provided by Meteor which enable the Customer to make or receive calls over the Meteor network and any additional services which are available from time to time to include, but not limited to Roaming, WAP, GPRS services, SMS, MMS, internet access and My Meteor Services
The Meteor UK Roaming Product - is the product to which these terms and conditions apply, providing reduced roaming charges and are only applicable when roaming on the T-Mobile UK Network.
The UK - The United Kingdom of England, Scotland, Wales & Northern Ireland - excluding the Channel Islands and the Isle of Man.
Introduction
These terms and conditions are issued in conjunction with the standard Meteor Terms and Conditions, and relate to the applicable terms and conditions when Meteor Customers Roam in the UK.
Revisions to these Terms & Conditions
Meteor reserves the right to revise these terms and conditions at its' discretion. Notice of any revision will be published on www.meteor.ie.
Roaming Network
The Product is only applicable when roaming on the T-Mobile UK Network - Customers who roam using other UK networks are subject to standard roaming charges.
Meteor Bill Pay Customers will not be required to opt-in; and will automatically avail of the Product while Roaming in the UK.
Meteor Pay As You Go Customers will be required to opt-in to avail of the Meteor UK Roaming Product. Bill Pay Customers can opt-in either by texting "TRAVEL" to the Shortcode 50104, online via MyMeteor.ie or by contacting Customer Care . Failure to opt-in will mean that standard roaming rates will apply.
Calling Origin and Destination
The Product is applicable to eligible Meteor Customers roaming in the UK, and calling landline and mobile numbers in the following destinations;
- The UK
- Ireland
- The Channel Islands
- The Isle of Man
Calls made by Meteor Customers while Roaming in the UK, to destinations other than those listed above, are subject to standard roaming rates. These can be obtained on the Meteor website here or by contacting Meteor's Customer Care team.
Tariffs and Charges
The Product is only applicable to Meteor tariff plans which Meteor may designate from time to time. There is no representation or warranty that this Product does, or will, apply to any specific, or all, tariff plans.
Meteor reserves the right to terminate a Customer's use of Roaming Services where Meteor is of the opinion that same is being used for improper or fraudulent purposes.
The tariffs and minutes used on the Product cannot be applied to any ‘bundled' minutes on your existing tariff plan.
There is no charge applied to Meteor customers roaming in the UK for receiving a call from any mobile telephony network serving either the UK or Ireland pursuant to a valid telecommunications licence.
Customers will be expected to settle their account in full for all charges incurred for usage of the Services whilst Roaming.
A connection charge is applicable to Prepay customers when making a call on the product. Subject to per second billing with a 30 second minimum duration.
Terms applying to Pay As You Go Customers Only
Calls to Ireland & UK Premium rate numbers are barred for Pay As You Go customers.
When roaming on the T-Mobile UK network, any calls which go to your voicemail will be charged as a call back to Ireland. You can eliminate these charges by amending your phone settings to 'divert all calls to voicemail' before you travel. Please note that this means all calls to you will be diverted to your voicemail and your mobile phone will not ring but you will not be charged for these calls. You will receive notification of new voicemails normal. When you dial 171 to retrieve your messages while on the T-Mobile network you will be charged a connection fee of 29cent and a rate of 20cent per minute thereafter.
Subject to per second billing with a 30 second minimum duration for calls made and per second billing for calls received..
Terms applying to Bill Pay Customers Only
Bill Pay Customers wishing to utilise the Meteor UK Roaming Product will be subject to Meteor's standard roaming policy which requires a €60 advance payment to be made, or two bills to be paid in full.
No connection charge applies when Customers make calls to any destination.
Customers' existing out-of bundle tariffs apply to voice calls - the rate you pay in Ireland when you have used up your bundle allowance, is the "out of bundle" rate that you will pay in the UK.
Subject to per second billing with a 30 second minimum duration for calls made and per second billing for calls received.
There are no charges for accessing your own voicemail ("171" and 085 5 XXX XXXX)
When calling another Irish mobile network (including Meteor) subscribers' voicemail via the "long number"; + 353 8X 5 XXX XXXX, you will be charged the same rate as a Meteor call to an ‘Other Irish Network'.
Calls to Premium rate numbers are excluded from this Meteor UK agreement and are subject to the standard roaming rates applicable. Calls to Irish Premium Rate numbers are not accessible whilst roaming.
EU Data Roaming Cap
These terms apply to your use of data services when Roaming with Meteor's roaming partners, in addition to and without prejudice of existing terms and conditions relating to your service, and which terms customers are deemed to have notice of and have accepted by continuing to use such data services.
Meteor will provide you with an automated notification of applicable data charges in each roaming territory within the EU you visit, together with a warning as to when you reach 48 euro (inc. VAT) of data usage whilst Roaming. These messages may be opted-out of by following the direction provided with same. Once you opt-out of receiving same, Meteor shall not send same for any future roaming usage, unless you opt back in to receiving such messages. Please allow up to one (1) business day for any alterations opting-in or out of receiving these messages to be effected.
Meteor shall also provide you with a notification when your usage reaches 60 euros (inc. VAT). This notification will also act as a bar from any future data usage whilst Roaming, unless you confirm you wish to continue to use the data roaming services. If you select this confirmation you will continue to be billed for your data roaming at normal rates, with no further notification or warning.
These messages, notifications and limits shall apply individually to each time you are Roaming on another operators' network. Accordingly, upon any return to usage on the Meteor network, all limits shall be reset. This may result in a total data roaming usage charge / bill in excess of 60 euros without having received all such notification messages, should you Roam on multiple occasions.
You acknowledge that Meteor shall not be liable or responsible in any way, where a data session / download, whilst you are Roaming, is interrupted or ceased by the application of this notification and requirement for consent.
This restriction and notification is specific to charges incurred on data roaming and does not apply to, nor affect, any other charges incurred (or services availed of) whilst Roaming, or data charges / usage incurred when on your home network.
Meteor reserves the right to alter or vary the terms of this service and/or notifications at any stage and will endeavour to notify you of any material alteration to such provisions
Automatic Data Connections
Customers acknowledge that the installation of automatic data connections on their Equipment, which may seek websites or download e-mail automatically, may give rise to significant data roaming charges and that it is their responsibility to manage the proper configuration of same prior to Roaming.
Any use of such automatic connections whilst roaming shall be treated as being with the consent of the Customer and billed accordingly. Meteor accepts no responsibility for the frequency in which these applications access data services and the Customer shall be wholly responsible for same and the Charges therein.
For further information as to disconnecting automatic data connections, see below. For an indication as to potential data usage amounts, please click on either of the following links: http://www.meteor.ie/bbtg/bill_pay/usage_calculator/ and http://www.meteor.ie/bbtg/payg/usage_calculator/.
Disconnecting Automatic Data Connections
If you have installed any application on your handset (or if you already have pre-loaded data applications) please ensure prior to roaming that any automatic download facility is turned off, refer to the application settings directly as instructions to disable connections may vary from application to application. For email applications please be aware of any automatic retrieval that may be configured, this could cause unexpected data usage to be incurred. Please refer to your handset manual for more detailed instruction.
Fair Use Policy
Meteor reserves the right to restrict, suspend or terminate any Customer's use of the Meteor UK Roaming Product if in Meteor's opinion the Product is being used improperly or fraudulently and to ensure that there are no adverse financial or other effects suffered by Meteor for Customers usage of the UK partner network (T-Mobile UK).
