Help & Support

Your Phone

• Waste Electrical Electronic Equipment (WEEE) and Batteries
• Check Your Balance
• Check Call Diverts
• More

Online Store

• What payment methods do you accept?
• How and when will my phone be delivered?
• What is Meteor's returns policy?
• More

Billing and Your Price Plan

• Call Credit
• Your First Bill Explained
• Check Remaining Free Minutes / Texts
• More

Broadband To Go

• Pay As You Go Hotspot
• Bill Pay Hotspot
• Pay As You Go Stick
• More

Meteor Services

• GPRS, MMS & WAP settings
• How do I order a SIM card?
• What is WAP?
• More

Roaming & Coverage

• Roaming - Using your phone abroad
• International Dialling Codes
• Choosing a Network
• More

Meteor Mobile Internet

• What is WAP?
• More

Terms & Conditions

• Our Customer Code of Practice
• Fair Usage Policy
• Terms and Conditions of the Meteor Service
• More

My Meteor

• Register
• Forgotten PIN
• Inactive phones / accounts
• More

Firefly Help and Support