Your First Bill Explained
When you join Meteor Bill Pay, you are given a monthly billing date. We’ll post your bill approximately 3 working days after your monthly billing date, and it’ll be available to view online too.
The bill will include your monthly commitment for the new billing period, plus any charges from the previous month.
If you signed up during a billing period, your first bill will also include a pro rata amount of your monthly commitment. This charge will cover the period from signing up to your first billing date, so therefore the overall charge may be slightly higher than other bills
You can check your monthly billing date and the charges to date by logging into your MyMeteor account. If you want to learn more about your first bill you can have a look at our first bill explained video here.
Check Remaining Free Minutes / Texts
Want to check your remaining minutes or texts on Meteor Bill Pay?
There are two ways Bill Pay customers can check how many minutes or free texts they have remaining in their monthly tariff plan.
Freetext "My Minutes" or "My Texts" to 50104. Your balance will be sent back to you via text.
Login to My Meteor, and click on 'Check My Balance'.
|Inclusive Anytime Minutes with My Plan||200||100||100|
|Inclusive FREE Texts with My Plan||60||30||30|
|My FREE Bonus Minutes||250||50||200|
|My FREE Bonus Texts||0||0||0|
|Meteor Extra Evening & Weekend Minutes Add-On||0||0||0|
|Meteor Extra Text Add-On||150||50||100|
Important Note: Please allow 2 hours for your calls and texts to be rated correctly from your bundle(s). There will be a longer time delay in showing roaming calls and texts. Whilst Meteor will endeavour to ensure the completeness and accuracy of this information at all times, Meteor cannot accept responsibility for any variances that may occur, or that customers rely upon. Terms & conditions apply.
Bill Pay contract cancellation (Bill Pay)
You must give one month's notice when you want to cancel your contract with Meteor.
To cancel your Bill pay Contract, contact Meteor Customer Care and a support representative will happily assist you.
Contract Penalties / Charges
If you cancel within the minimum term of your current contract period you are liable for contract penalties which will be charged, in your final bill. The contract penalties consist of the remaining months you have left on your contract, at time of cancellation.
Understanding your bill
Meteor bill's are divided into three sections:
1. Invoice Section
All Account information
Outstanding charges if any
Summary of current month's charges
Total bill due
2. Charges Section - breakdown of charges
Breakdown of call charges
Additional value added services charges
Other credit and charges e.g. MMS, alerts, ringtones
3. Call Section
Itemised breakdown of call made
Sorted by landlines / mobile, SMS, Roaming etc
Change payment type
Copy of bill request
Copies of Bills
You can view the last three months of your bill by logging on to http://www.mymeteor.ie/
N.B Please note that our Customer Care team can only give a record of one month for your bill.
Didn't receive my bill
I haven't received my bill
Address: Check online as to whether your address is correct. If incorrect, you can check your details online.
Post: The bill may not have been posted yet.
My Meteor: You can read your bill online at http://www.mymeteor.ie/
How to pay your bill
N.B All new Bill pay customers have to pay by Direct Debit.
Bills can be paid in the following ways:
Direct Debit from you bank account - You need to fill out a Direct Debit Mandate Form and payment will automatically be taken from your bank account.
Credit Card Direct Debit - You need to fill out a mandate and payment will be automatically charged to your credit card.
Credit card over the phone - Please contact our Sales / Customer care department.
Post Office - need to take giro to Post office - payments take approx 7-10 days to process.
Cheque - can be sent directly to Meteor and will take 7-10 days to be processed.
Cash - in Meteor store only.
My Bill is not what I expected
If you believe your bill is higher than what you expected, there could be several reasons.
1st Bill: Please note that your first bill may be higher than expected as you pay a month in advance.
Roaming: Did you go overseas? Are there any roaming charges?
Changed Price Plan: Have you changed price plan recently? If so you may have an advance payment for the following month on the new plan.
All yours? Make sure you check that all calls made on your bill, were from you or that you knew about.
If your direct debit is not accepted by the Bank, you may receive a text message to notify you that your account payment is overdue.
If you know there is a problem with your direct debit, call Customer Care to make alternative arrangements for payment.
Premium Rate calls 1550 & 1560
Your phone is not automatically set up to make Premium rate calls. You will need to follow the below instructions in order to get this set up:
Pay As You Go Customers
In order to make premium rate calls, you will need to have topped up your phone credit (this does not include your initial free call credit) and then call Customer Care.
Bill Pay Customers
If you have been a customer for 3 months or more and have paid your bill in full each month, call Customer Care and we'll set up your phone so that you can make premium rate calls.
If you have been a customer for less than 3 months an advance payment of €60 will be required. This will be credited on your next bill / or it will be used on calls. You can make this payment in any Meteor Store, by sending us a bank draft or postal order (made payable to Meteor & also include your Meteor mobile number on the back of it) or if you have registered your credit card we can take your payment over the phone. Once we have received your payment we will set up the service.